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Ts & Cs

Payment Terms and Conditions

All services are payable within 30 days of the issued invoice.

Invoices will be issued on the date of delivery, unless there is a value of £10k or greater where invoices will be payable in two stages; 50% on commissioning and the remaining 50% on the first day of delivery.

Any fees outstanding beyond agreed terms are subject to a late payment interest charge of 2.5% above the Bank of England base lending rate, prevailing at the end of each month that such debt is outstanding.

NWE will not undertake work without receipt of a purchase order confirming the commission and value.

All cancellations or postponements by the customer or NWE must be given in writing (email is acceptable) 30 calendar days before the start of the course.

In the case of amendment, cancellation or postponement, the following shall apply:

Calendar days’ notice before the start date Charge Applicable
30 Calendar Days or more No Charge
Between 10 and 29 Calendar Days 25% of Fee
Between 4 and 9 Calendar Days 50% of Fee
Between 1 and 3 Calendar Days Full Fee
Less than 1 day or failure to attend Full Fee
During the programme of work Full Fee