Mental Health First Aiders Course

People talk about physical illness. They give advice, empathise, identify with, pass on suggestions and offer help. If they themselves have not been affected by the illness, it is probable that know someone who has. There is usually concern and open dialogue.   

With mental health it is different. It is less easily admitted (or indeed recognised) and it is often greeted with embarrassment and unease. As one client quoted “You don’t make the mistake twice of telling people you’ve attempted suicide. Not after you see the way they look at you”. 

Many people suffering from mental illness remain silent for a variety of reasons – guilt, trust, embarrassment, a belief that no one will believe them, fear, shame, stigma, a sign of weakness, but what is clear is that not being able to confide in another person is high on the list. 

The aim of this course is to help participants develop practical skills to step in and support a person who needs assistance.  

This course won’t teach you, or indeed expect you, to be a psychiatrist, psychologist, counsellor or therapist. It will give you confidence to empower someone to access the support they need for recovery or successful management of their symptoms whilst keeping yourself safe. 

By the end of the course Mental Health First Aiders will be able to:

  • Describe in what mental health is, how it can manifest itself and the effects on the wellbeing of individuals 
  • Recognise the signs, symptoms and triggers of common workplace mental health issues 
  • Establish the skills, knowledge and behaviours of a Mental Health First Aider 
  • Create the boundaries and ground rules in which a Mental Health First Aider will operate 
  • Identify the forms of help and support available to people 
  • Demonstrate the behaviours and skills in the helping relationship 

Course Content

Workshop 1 – Understanding Mental Health in the Workplace; 21 July 2020, 10.00 – 12.30

  • Defining Mental Health  
  • Mental health in the workplace 
  • The impact of COVID on mental health 
  • Preparing Yourself as a manager (and first responder) 
  • At a high level: Some common mental health conditions – Personality Disorders, Mood Disorders, Trauma, Anxiety Disorders, Psychotic Disorders, Suicide, Bereavement 

Workshop 2  – Everyday Mental Health- The STress Conundrum?; 23 July 2020, 10.00 – 12.30

  • Definitions of Stress 
  • What is stress?
  • Cause and effect
  • Physiological effects of stress
  • Recognising stress in the workplace
  • Symptoms and causes
  • Stress audits
  • Risk assessments
  • Stress related illnesses
  • Leadership style and culture
  • Violence and agression
  • Interpersonal relationships
  • Effective management strategies
  • Primary interventions
  • Secondary interventions
  • Tertiary Interventions 

Workshop 3 – Active Listening- Counselling Skills; 28 July 2020, 10.00 – 12.30

  • Identifying the skills, knowledge and behaviours necessary for active listening 
  • Creating the necessary ground rules in which to operate 
  • Identifying other forms of help available to staff 
  • Practicing the skills, display the behaviours and demonstrate a framework on which to base a Counselling relationship 

Workshop 4 – Organisational Action; 30 July 2020, 10.00 – 12.30

Domain 1- Good Health for All

  • Organisational commitment
  • Workshops and support groups
  • Environmental Factors
  • Policies and procedures

Domain 2- Leadership

  • Modelling
  • Listening groups
  • Organisational change

Domain 3- Culture

  • Coaching and mentoring
  • Workshops
  • Managing difficult conversations
  • Managing conflict
  • Counselling skills

Domain 4- Mental health, disability & Long Term Conditions

  • Recruitment & selection
  • Making reasonable adjustments
  • Supporting staff with mental health issues
  • Named people for dignity at work, mental health first aid

Please note, you must be able to attend all 4 dates.


4 dates starting on 21 July 2020- see description for full schedule

Member Cost

£160 + VAT

Non-Member Cost

£208 + VAT

We’re here to help…

For more information please
contact one of our helpful and
friendly staff members on

0161 834 9362

Want to run this course In-House?
Give us a call and we will be more
than happy to help.