Dates: 5, 6, 14 & 15 June 2017
Cost: £750 + VAT for Members / £1,000 + VAT for Non-Members of North West Employers
Venue: North West Employers, Exchange Quay, M5 3EJ
In the current climate of uncertainty and potential for conflicts to arise, how much better it would be to be able to nip things in the bud, before disputes become grievances or disciplinary matters. Mediation is becoming a valuable skill for the modern manager.
In one sense Mediation is no big deal. The need to mediate has been around for as long as people have been in dispute and most of us pick up mediating skills from our everyday experiences.
Mediation as a conflict resolution strategy in organisational settings is a relatively new phenomenon. All too often interpersonal conflict, especially harassment cases, go unattended or end up with costly investigations (time, money, resources and personal trauma). Mediation offers an alternative process to conflict resolution, allowing parties to resolve problems and let go of their sense of grievance and mend broken relationships.
The aim of this course is to cover the entire mediation process from first contact through to review and closure. It aims to give participants an extensive foundation in advanced Mediation Skills, such as active listening, impartiality, rapport building, managing difficult conversations and facilitating change. It aims to develop an understanding of mediators’ own responses to conflict, so that they can manage their own feelings and assumptions and interact constructively with disputants.
The course will enable participants to:
- Understand conflict which includes an awareness of the feelings and patterns of behaviour that can be present
- Appreciate the conditions which enable mediation to act as a catalyst for constructive conflict resolution
- Be aware of the skills, behaviours and knowledge required of a mediator and of one’s own competence in these areas
- Understand and use the process of mediation
- Use active listening skills required to develop rapport with disputants
- Develop ways of working that are impartial and which empower disputants to resolve their disputes themselves in a fair and realistic manner
- Use facilitation skills required to manage a face-to-face mediation and encourage disputants to negotiate a mutually acceptable agreement
- Develop ways of working with the difficulties and opportunities provided by the diversity of culture and lifestyles within the organisation