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ILM Certificate in Community Mediation

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January 15, 2020

This four-day course to train as a Community Mediator is fully endorsed by the Institute of Leadership & Management (ILM). 

Mediation as a conflict resolution strategy in many community settings is a relatively new phenomenon. All too often interpersonal conflict, especially antisocial behaviour cases, neighbourhood disputes, family conflicts etc go unattended. They often end up with costly investigations – time, money, resources and personal trauma. Mediation offers an alternative process to conflict resolution. It allows parties to resolve problems and let go of their sense of grievance and mend broken relationships.  


ILM Mediators are framed and accredited to help people resolve disputes and reach a mutually agreed solution. Our Mediators are trained to be impartial, meaning they do not take sides. 

Mediation is a structured process used across so many different professional and industries. Our trained Mediators use specialist communication and negotiation skills to resolve conflicts in a variety of contexts. If you work in legal, housing, environmental, community, planning, social work, antisocial behaviour, youth work, to name a few – then this course is for you. 

Professionals who attend our course will develop expertise to be better suited to todays demand for diverse capabilities. The ILM Programme introduces you to the techniques and skills needed to conduct successful mediations with a course option to continue your learning with hands on mediation assessment that gives you the practical skills to apply for ILM accreditation. 


This four day course will enable participants to:  

  • Understand conflict which includes an awareness of the feelings and patterns of behaviour that can be present 
  • Appreciate the conditions which enable mediation to act as a catalyst for constructive conflict resolution  
  • Be aware of the skills, behaviours and knowledge required of a mediator and of one’s own competence in these areas  
  • Understand and use the process of mediation  Use active listening skills required to develop rapport with disputants  
  • Develop ways of working that are impartial and which empower disputants to resolve their disputes themselves in a fair and realistic manner  
  • Use facilitation skills required to manage a face-to-face mediation and encourage disputants to negotiate a mutually acceptable agreement  
  • Develop ways of working with the difficulties and opportunities provided by the diversity of culture and lifestyles within the organisation  

Assessment Process:

Participants will undertake a mediation session during the programme, which will be evaluated by self, peers and the tutor.  

Within 12 months, participants will be required to provide a written case study of a live mediation they have undertaken, with a witness statement from either the ‘mediation sponsor’ or the disputants involved.  

NB – the endorsement should not be dependent on whether the disputants achieved a ‘written agreement’ but how effective the Mediator ‘managed the process’ 


£750 per person plus ( member rate ) – Please note, for non-members a price will be provided upon completion of the booking form.

Please note, delegates must be able to attend all four dates in order to book this course. Dates for this course are Wednesday 15 January 2020, Thursday 16 January 2020, Wednesday 22 January 2020, Thursday 23 January 2020.



January 15, 2020
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North West Employers, Suite 2, Building 8 Exchange Quays, M5 3EJ
Salford Quays, Manchester M5 3EJ United Kingdom


Wednesday 15 January 2020, Thursday 16 January 2020, Wednesday 22 January 2020, Thursday 23 January 2020
9.30am – 4:30pm
£750 + VAT per person (member rate)

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