Author: Sarah Hargreaves

Learning from Political Leadership

The Collaborative North West Partnership was delighted to welcome two north west politicians who described their inspiring and powerful leadership journeys.

Cllr Maureen Bateson MBE, Assistant Executive Member for Children & Education, Blackburn with Darwen Council

Cllr Bateson MBE has been representing her local community since 1983. She has held a range of roles including Mayor, deputy leader, chair of local labour party, working across a wide area of council services from housing to education and social services.

She described the formative parts of her life story, escaping an abusive relationship, surviving severe illnesses, living on benefits in a council house, working full time while bringing up her family and working as a councillor.  Explaining what attracted her to politics, Cllr Bateson said: “Political life is about people, this is where I felt I could do most good.”

Delivering services that reflect the communities they serve

Her life on a council estate informed her decision-making saying: “The council told people what they could have, how to live their lives. As Chair of Housing, I brought in a range of initiatives such as Tenant Boards and decentralised offices, taking the service out to the community.”

She fought internal resistance to these innovations because her lived experience told her that it was the right thing to do. She said: “I went out to meetings in the community, sometimes people were angry, but I felt it was important they should to be listened to.”

Listening to people is vital

Cllr Bateson recounted situations where council services can actually mean the difference between life and death, describing some of the most difficult incidents and the lasting repercussions that she has dealt with over her years of services.

She said: “Talking to residents first-hand is important, I’ve always made the effort to listen to people and hear their views on how services could be changed, it was a good way of making policy.”

Never missing an opportunity to support her local community, she used her position as mayor to champaign against abuse and improving services for disabled people, recognising that many people need an advocate. As a local leader, she used her network to find an alternative way to deliver youth services using an external partner when funding to the service was cut.

It’s the little things that make a big difference

She explained: “Most of what people need are the small things, they can make a big difference to people’s lives. If you’re making policy think about the about the detail, think about who it affects.”

Cllr Joanne Harding, Executive portfolio holder for Adult Social Care, Trafford Council.

Cllr Harding has been an elected member in Trafford for 11 years being shadow executive role and a committee member before taking on her portfolio role.

She said: “Being elected as a councillor is my proudest achievement.” She had been involved in community groups and was a school governor, her passion and dedication make her stand out and she was asked to become a councillor.

She grew up in Beswick in east Manchester then moved a council estate in Longsight, an inner-city area of the city. Although she explained: “Nothing can prepare you for life as a politician.” like Cllr Bateson, her family experiences inform her political life.

Authentic leadership creates trust

Cllr Harding explained that it is important when talking to fellow councillors, officers and the public to be authentic and real.

She brings skills and life experience to her role, describing her background working across health and social care sector for 25 years, with experience in managing addiction services, mental health crisis services, working with probation service and prison services.

Ask the difficult questions

She explained: “I want to change broken systems for people who come into contact with those services but also recognising how hard the staff in those services work. I am known as difficult and belligerent councillor. I was elected to represent and serve and so I have to ask those difficult questions.”

Co-productions means really involving people

Cllr Harding emphasised the importance of people who design public services not being prescriptive, explaining: “We talk about co-production but it scares people, not many members of the public attend council meeting let alone a diverse selection of the public. Are we doing the right thing or are we just ticking a box? We need to be engaging better with members of the public.”

She concluded by saying: “I want people to understand what local government is really about and how it can change lives, we need to work together with the people we are serving and not work in an echo chamber.”

Chair, Gillian Bishop, Chief Executive of North West Employers, concluded by pulling together the key leadership takeaways from Cllr Bateson’s and Cllr Harding’s powerful and inspirational stories –

  • Listening to local communities and being their voice
  • Being an authentic leader guided by life experiences
  • Tacking issues with courage and determination
  • Passion about creating services with people at the heart
  • Treating people with respect and enabling true collaboration
  • Bigger and better things can be achieved by partnership working

Leadership through a lens of health and wellbeing

This blog, written by co-founder of HWBInspiration Claire Harris, provides a summary of the work they have just completed on behalf of the NHS North West Leadership Academy, exploring the development of a healthy leadership behaviour framework #NWHealthyLeadership

“Back in spring 2020 we were commissioned by the NHS North West Leadership Academy (NHSNWLA) to support them with their Health and Wellbeing Strategy, with a particular focus on identifying the leadership behaviours which promote and detract from employee wellbeing at work.  The reason for wanting to develop a framework was:

  • It can raises awareness of the impact that leadership behaviours have on wellbeing at work,
  • it gives leaders a remit to discuss and promote wellbeing at work (which is aligned with the requirement of the NHS People Plan to ensure from September 2020 that everyone has a  wellbeing conversation)
  • it outlines what leaders can do behaviourally to promote wellbeing at work
  • It allows for the development of interventions to ensure leaders have the appropriate behaviours to promote wellbeing 

The approach we took was to:

The resulting framework contains three competencies / clusters (identified from the stakeholder discussions):

  • How I am (being) Actively engage with opportunities to understand and enhance positive mental and physical health for self and others, sharing own experience, being authentic
  • What I do (doing) Actively support and empower others to manage work and how it’s done
  • What we do together (enabling) Actively empower an inclusive healthy wellness culture that mutually enables us all to bring our whole selves to work

Each competency / cluster contains both positive and negative leadership behaviours (examples given below):

  • How I am (being)
    • Positive – being open, honest and transparent (authentic)
    • Negative – lacking empathy
  •  What I do  (doing)
    • Positive – trusting individuals and teams, giving them the autonomy and control to do their jobs (empowerment)
    • Negative – making decisions without consulting others (e.g., authoritarian /autocratic /command and control/directive style)
  • What we do together (enabling)
    • Positive – creating an emotionally supportive and psychologically safe work environment (positive, caring and supportive climate where people can speak out)
    • Negative – micromanaging others and disempowering them

We are currently discussing with the NHSNWLA, the recommendations that have been developed from discussions with stakeholders about how the framework could helpfully be used to help create cultures of positive wellbeing at work. Some of the stakeholder ideas include:

  • Recruitment – integrate the framework into role profiles, assessment processes
  • Development – integrate the framework into PDR, appraisal, 360, training, induction
  • Day to day – integrate into 1:1 and team conversations
  • Strategy – include in Board discussions to support the HWB guardian role in providing governance around health and wellbeing leadership behaviour

Claire and her team would welcome your views about how you could use the framework in your organisation, so please do get in touch with us here so that we can pass this feedback on.